CMO's Reporting Command Center

• Pardot
• Marketo
• Salesforce
• Marketing Cloud
• HubSpot

 

Reporting growth and demand generation is something few organizations are doing successfully. Without a process in place to measure and assess your campaigns, acquisition, and revenue, it’s hard to decide your future marketing investments and know how your marketing efforts are performing. It’s important to prioritize setting targets and objectives, but many other practices and metrics are often ignored. In this blog, you’ll learn about 3 key pillars you can implement to get the most out of your data - resulting in a more organized, streamlined process to successfully and accurately measure results. 

1. Build A Demand Generation Command Center
2. Report on Marketing’s Impact on Sales
3. Build Your Account Based Marketing Hub

1) Build A Demand Generation Command Center

Having all of your marketing metrics in one Command Center provides you with an ability to monitor and continuously adjust course. The Command Center should be easily available for all your stakeholders outside of marketing, including Sales Leadership, Revenue Performance, Product Marketing and the rest of the C-Suite.

Decide Where to Report

You can leverage reporting platforms like Tableau, Microsoft PowerBI, or DOMO which pull data from different company sources, or you can work directly within your marketing automation platform using Marketo Revenue Explorer, Oracle BI EE, or HubSpot Analytics.   It makes sense to report where most of your company leadership can easily access and make decisions based on this information.

Include All Your Demand Gen Practices

The effectiveness of initiatives like Account Based Marketing (ABM), Marketing Qualified Leads (MQLs) trends and Partner Marketing activities can all be monitored in one place.  We suggest categorizing your marketing activities and campaigns in your marketing automation platform, this way the Command Center can report trends, sources, and categories.   Whether you’re dividing by marketing type (physical or digital), acquisition activity, channel (paid or unpaid) or new/existing business, categories help keep you organized. Below are few insights which must be easily accessible in your Command Center: 

Focus on New Logos and Year-Over-Year Growth

Marketing Sourced New Logos, MQLs, Pipeline and Bookings 

What is year-over-year growth? Year-over-year (YOY) is the comparison of one period with the same period from the previous year. The period is typically a month or quarter.

 

Understand the Performance of Your Global Team

MQLs, Opportunities, Pipeline, and Bookings for Regions and Sub-regions

Global business regions are usually categorized as NA, EMEA, LATAM, APAC and ANZ. These geo clasifications can be further broken down into sub-regions depending on your strategic approach.

Take a Closer Look at Marketing Sourced Opportunities

Understand both the volume and value from different sources

A bubble chart is a neat way to show Opportunity Numbers and Opportunity Values replaced with bubbles. The Number and value of Opportunities in the pipeline is represented in the size of the bubbles.

2) Report on Marketing’s Impact on Sales

When it comes to revenue impact performance, sales and marketing alignment is key. The Command Center has to report on the impact that your marketing metrics have on sales pipeline and revenue. Report in the same Command Center to align both metrics.    When marketing and sales departments work together, firms see 36% higher customer retention and 38% higher sales win rates from those teams. (Hubspot, 2017)  Let your company numbers speak for themselves. 

Track Opportunities Sourced By Different Departments

Monitor Pipeline generated by Sales, Partners and Marketing sourced opportunities

You have to give credit to different sources of Opportunities. Some Opportunities might be sourced by Marketing or by Sales teams themselves or you might use a network of Partners to source Opportunities. To learn more about Partner Marketing, read about the 5 Key Partner Marketing Strategies we recommend.

   

Measure Paid vs Unpaid

Compare Your Channels and their MQLs, SQLs, and Won Opportunity Value

 

To better understand your sales metrics, the amount sourced in your marketing activity pipeline can be attributed to opportunities and then organized by revenue generated. These can be further split into:   

• Opportunities by Source
• Opportunities by Region
• Opportunities by Products & Services
• Revenue by Source
• Revenue by Region
• Revenue by Campaigns
• Revenue by Direct Services
• Revenue by Business Units
• Overall Pipeline Value Generated
• Value of Won Opportunities
• Physical vs Digital

3) Build Your Account Based Marketing Hub

Your Account Hub looks at your whole universe of accounts. This allows you to prioritize your top target accounts and further segment your account tiers.   

Create Your Target Account Lists

How do you go about creating your ideal Target Account List? Use these common strategies to identiy your Target Accounts profiles based on your Buying Personas and already Won Opportunities.

• Look at your highest value, closed, won opportunities and identify lookalikes in your data.
• Complete your account Buying Personas and find Qualified Accounts in your data.

Understand Your Total Addressable Market

Total addressable market (TAM), refers to analyze the overall revenue opportunity available for your services. TAM helps you to prioritize strategies and serves as a useful, identifiable metric to quantify potential.

Complete Your Data

If you don’t have data on all your accounts in your target universe, then look into data vendors to complete the missing information.     You should complete both missing contacts at your Target Accounts and also bring in all missing Accounts from your TAM. Use the following data vendors to help you:

• ZoomInfo
• DiscoverOrg
• Dun & Bradstreet 
• LinkedIn Accounts
• LinkedIn Sales Navigator Integration with CRM

Know Your Demand Units and Segments

The Account Hub of your Command Center allows you to keep an eye on your Segments, Regions, and Expansions into Existing Customers. If you are using the Demand Unit Waterfall then you should monitor two new stages: 

1. Target Demand is the total potential, expressed in demand units, of the market that is being targeted.
2. Active Demand is the number of demand units that are in a purchase process. Not all potential buyers are active in a purchase cycle at once.

Flexible Resources

Dedicated Retainer

Our advisers help make your job easier on an ongoing basis. Adapting to your work style, we are a natural extension of your team for ongoing projects and campaigns. Use dedicated support for your marketing operations needs, so you’ll be able to focus on the larger marketing picture. Leave the details to us. Start your support now.

Project-Based

With this option, the length, scope and team for the assignment is as you request it. Use our resources to help speed up different projects and initiatives. Our highly skilled advisers come together to help you deliver your marketing objectives on time. See if a project-based support is a fit for you.